Interactive Voice Response (IVR) System
A powerful platform for information, self-service, and entertainment services
Integration with speech recognition and text-to-speech systems
Overview
The IVR system offers a wide range of capabilities, making it a flexible and efficient tool for customer interaction. A built-in service creation environment supports prompt playback, DTMF input processing, external system queries, message delivery, and execution of predefined actions within menu scenarios.
The subscriber self-care service package integrates with external systems to deliver popular services such as balance inquiries, voice notifications, prepaid card activation, DTMF re-dialing, and service management. Integration with speech synthesis and recognition systems enables virtually unlimited service expansion.
The system supports SS7 and PRI protocols for traditional telephony networks and SIP for NGN environments.
Key Benefits
- One phone number — multiple services
- Operation in both TDM and IP networks
- Distributed architecture with centralized logic
- IMS compatibility and Softswitch integration
- User-friendly IVR design environment
- Integration with voice and video mail systems
- Speech recognition and synthesis integration
- Standard voice file publishing tools (NFS, FTP)
- High scalability and reliability